退款政策

Last updated: October 20, 2026

Returns

Return eligibility depends on the items in your order.

Where returns are accepted, returned items must be in the same condition as received — unworn or unused, with tags, and in original packaging or as otherwise indicated in the return instructions. If items have been used, damaged, or excessively handled, we may reduce your refund amount.

Please contact us to ask about return options and how to initiate a return.

How to Initiate a Return

Whether a return or cancellation request is accepted depends on the terms above and any rights granted to you by applicable law.

Please contact us before sending back any items.

Unless we indicate otherwise or applicable law requires otherwise, the cost of return shipping for change-of-mind returns is your responsibility.

Damages and Issues

Please inspect your order upon receipt. If an item is defective, damaged, or you received the wrong item, please contact us immediately.

Exceptions and Non-Returnable Items

Certain items may not be eligible for return, as described in the return terms above or as indicated at the time of purchase in the product listing, on the website, or in store.

If you have any questions about whether a specific item is eligible for return, please contact us.

Exchanges

Please contact us before returning any items to ask about exchange options.

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method unless otherwise indicated. Your bank or payment provider may require additional time to process and post the refund.

If you have not received your refund within a reasonable time after approval, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply where goods are defective, do not match their description, are not delivered within a required or agreed timeframe, or otherwise fail to comply with applicable law.

Contact Us

To request a cancellation, initiate a return, check the status of a return, inquire about an exchange, or report a damaged item, please contact us at support@getzevaro.com.